Service Delivery Automation Marke Market 2021 | Size, Share and Trends by Manufacturers | Growth Rate, CAGR Status, and Regional Segmentation with Forecast Details 2024

Service Delivery Automation Marke

Service Delivery Automation Marke Marketreport focuses on latest innovative marketing strategies, trends, leading players, supply chain trends, technological innovations, key developments, and future strategies. Service Delivery Automation Marke market report includes comprehensive details of the key market dynamics along with relevant market segments and sub-segments.

Service Delivery Automation Marke market report has provided a top-to-bottom research on the Service Delivery Automation Marke market features such as growth drivers, threats, opportunities, challenges with a key focus on both global and the regional market. Moreover, Service Delivery Automation Marke market report presents the market competitive landscape and a corresponding detailed analysis of the leading manufacturers in the market.

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Market Overview:

  • SDA market is expected to grow at a CAGR of over 27% during the forecast period (2019-2024). According to the World Robotics Report by the International Federation of Robotics (IFR), global sales of industrial robots will increase 14% per year on average from 2019 to 2021.
  • – Cost-cutting is a major driving factor for industries to adopt SDA. Chatbots in banks replace contact center employees and can store conversations for later reference. They are voice or text activated, thereby enhancing the customer’s digital experience, while limiting the number of bank employees. The Netherlands’ largest telecom company KPN aims to cut operating expenses worth 350 million euros through further automation and simplification during 2019-2021 in a bid to boost its core profit.
  • – SDA helps to improve operational efficiency by catering during peak demand periods. For instance, in October 2018, Cainiao, Alibaba’s logistics affiliate opened a warehouse with over 700 robots working in it. This was done to support the shopping festival “Singles Day” which is run by Alibaba. It also opened a new warehouse in Wuxi, China which employs 700 automated guided vehicles for moving the parcel to one place to another within the warehouse.
  • – The challenging factor which might hinder the growth of this market is lack of skilled professionals to develop and manage the automation processes. As new technologies are appearing at an exponential rate, there is a need to re-skill the old workforce. <

    Global Service Delivery Automation Marke market competition by top manufacturers, with production, price, and revenue (value) and market share for each manufacturer; the top players including-

  • IBM Corporation
  • UiPath SRL
  • IPsoft Inc.
  • Blue Prism
  • Xerox Corporation
  • NICE Systems Ltd
  • Celaton Limited
  • Automation Anywhere Inc.
  • arago GmbH
  • Genfour Ltd
  • Sutherland Global Services

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    Key Market Trends:

    Retail Industry to Dominate the Market

    – With expected delivery times going down, the number of orders going up, automating the retail process can both reduce costs and increase the speed of handling orders.
    – According to the latest survey by IBM, 85% of retail and 79% of consumer products companies plan to be using intelligent automation for supply chain planning by 2021.
    – The same survey stated that consumer products executives project the highest rate of intelligent automation adoption over the next three years to be in manufacturing, and product design and development, while for retail executives its is supply chain planning.
    – The latest example of how retail industry is adopting service delivery automation can be seen in Amazon warehouse, where it is experimenting with the automation of packaging lines. Goods are scanned coming down a conveyor belt and are enveloped seconds later in boxes custom-built for each item. It replaces 24 people.

    Asia-Pacific to Witness the Highest Growth

    – Several leaders in Asia-Pacific’s telecom industry are embracing power of automation with use of workforce engagement software to automate quality management.
    – Alibaba, the world’ biggest e-commerce company, launched cashier-less wine storage and retail facility in its home city of Hangzhou, enabling shoppers to purchase wines by the case without paying any cash or interacting with any sales staff.
    – Other businesses are also getting automated in China, like restaurants, convenience and clothing stores. The Robot.he restaurant in the Hema supermarket uses a series of apps, QR codes, and robots to provide a futuristic dining experience.

    What are the market factors that are explained in the report?

    -Key Developments: Service Delivery Automation Marke market report includes the key strategic developments of the market, new product launch, agreements, collaborations, partnerships, joint ventures, and regional growth of the leading competitors operating in the market.

    -Market Features: Service Delivery Automation Marke market report estimated key market structures, including revenue, price, capacity, capacity utilization rate, gross, production, production rate, consumption, import/export, supply/demand, cost, market share, CAGR, and gross margin.

    -Logical Tools: Global Service Delivery Automation Marke market report includes the accurately studied and assessed data of the key industry players and their scope in the market by means of a number of analytical tools. The analytical tools such as Porter’s five forces analysis, feasibility study, and investment return examination have been used to analyze the growth of the key players operating in the market.

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    Detailed TOC of Service Delivery Automation Marke Market – Segmented by Geography – Growth, Trend, and Forecast:

    1.1 Study Deliverables
    1.2 Study Assumptions
    1.3 Scope of the Study



    4.1 Market Overview
    4.2 Introduction to Market Drivers and Restraints
    4.3 Market Drivers
    4.3.1 Need for Operational Efficiency is Driving the Market Growth
    4.3.2 Cost-cutting Across Industries is Helping the Market to Flourish
    4.4 Market Restraints
    4.4.1 Lack of Skilled Personnel is Challenging the Market Growth
    4.5 Value Chain Analysis
    4.6 Industry Attractiveness – Porter’s Five Force Analysis
    4.6.1 Threat of New Entrants
    4.6.2 Bargaining Power of Buyers/Consumers
    4.6.3 Bargaining Power of Suppliers
    4.6.4 Threat of Substitute Products
    4.6.5 Intensity of Competitive Rivalry

    5.1 By Type
    5.1.1 IT Process Automation
    5.1.2 Business Process Automation
    5.2 By Organization Size
    5.2.1 Large Enterprises
    5.2.2 Small & Medium Enterprises (SMEs)
    5.3 By End User
    5.3.1 Retail and Consumer Goods
    5.3.2 BFSI
    5.3.3 IT, Telecommunication and Media
    5.3.4 Hospitality and Transportation Hospitality and Transportation
    5.3.5 Healthcare and Pharmaceuticals
    5.3.6 Manufacturing and Logistics
    5.4 Geography
    5.4.1 North America
    5.4.2 Europe
    5.4.3 Asia-Pacific
    5.4.4 Latin America
    5.4.5 Middle East & Africa

    6.1 Company Profiles
    6.1.1 IBM Corporation
    6.1.2 UiPath SRL
    6.1.3 IPsoft Inc.
    6.1.4 Blue Prism
    6.1.5 Xerox Corporation
    6.1.6 NICE Systems Ltd
    6.1.7 Celaton Limited
    6.1.8 Automation Anywhere Inc.
    6.1.9 arago GmbH
    6.1.10 Genfour Ltd
    6.1.11 Sutherland Global Services



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